Holy flying fuck why is this so hard. All I want to do is buy a flight. Please, charge my credit card. Oh, you must have misunderstood me. I said "buy a flight," but you heard, "email me 2 forms to print, fill out, sign, re-write my credit card number 4 different times, scan, and send back to you, then talk on the phone for an hour while you process it."
Yes, I give you permission to charge my credit card. Oh, your manager also needs to hear me say that I authorize it? Yes, manager man, you can charge my credit card. Whats that? You'll have the authorization department call me in an hour to confirm that I want the charge to go though? How wonderfully helpful!
What do you mean where do I want my goods delivered? Its an e-ticket, right? Oh, I need a receipt of my e-ticket to pick up my e-ticket? Ok, how do I get that? I need to arrange to meet you at my apartment? How easy! Terrific, when do we meet?
2 train tickets, 1 plane ticket, and 1 hotel reservation. Same horribly cumbersome process each time. It has to be some pretty severe law that says purchasing things online should be harder than re-financing your home. Or maybe somebody high up in the government is heavily invested in scanners and fax machines.
In summation: Fuck. This.
Monday, April 14, 2008
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